Help Centre
Display and Browser Problems
We recommend Internet Explorer 8 or Firefox 3.5 to view this website as it is originally intended to be displayed. If you're running Internet Explorer 6 or lower we recommend you upgrade to one of these browsers via the links below. You may need to contact your system administrator for assistance.
We also recommend a display resolution of at least 1024x768 or higher. For more information on how to adjust your display resolution please click here.
If you are using one of the recommended browsers at the recommended display size and are still experiencing display problems please email enquiries@rosetti.co.uk.
Adobe Acrobat PDF Files
Occasionally some downloadable content on the Rosetti website is encoded in Adobe Acrobat PDF format, to open and read these files the free Adobe Reader is required. This can be downloaded free from the link below:
Microsoft Excel and Word Files
Occasionally some downloadable content on the Rosetti website is saved in Microsoft Excel or Word format, to open and read these files you need a licensed copy of Microsoft Office.
Alternatively the free Open-Office suite is also able to open these file types, this can be downloaded free of charge here.
Zip Files
Occasionally some downloadable content on the Rosetti website is compressed in Zip format. Most recent operating systems such as Windows XP, Windows Vista, Windows 7 and Mac OS X are able to open zip files natively. If you do require a Zip program you can download the free 7Zip application here.
The New Quote System
We've now incorporated a new quote function into our website, which helps to put you into direct contact with a local dealer that stocks the brands and products you're interested in! For more information on how our new quote system works please Click Here.
If you have submitted a quote and have not received a reply after 2 working days please contact us by email on orders@rosetti.co.uk or contact the Rosetti Sales office on 01376 550033 during opening hours.
Account Management
To create an account please visit our sign up page here. To change or amend you details please log-in. if you have any problems with your account or have forgotten your password please email enquiries@rosetti.co.uk.
Orders
Placing an order with Rosetti is easy. For more information on how our ordering system works please click here.
To cancel or amend an order please contact the Rosetti Sales office on 01376 550033 or email orders@rosetti.co.uk as soon as possible. If your order has not yet been dispatched we should be able to cancel, amend and where necessary refund you where applicable.
If you receive notification that your credit or debit card has been declined, you must contact the bank that issued the card to find out why. Please note that only your bank can tell you why your card has been declined.
If you have any difficulties in making an order on-line you may alternatively place your order over the phone by contacting the Rosetti Sales office on 01376 550033 during opening hours.
If you experience any other problems with an order or wish to contact us regarding a warranty, replacement or return please contact the Rosetti Sales office on 01376 550033 or email orders@rosetti.co.uk
Other Problems
For any other technical problems regarding www.rosetti.co.uk please email enquiries@rosetti.co.uk. For any problems regarding orders or products please email orders@rosetti.co.uk or contact the Rosetti Sales office on 01376 550033 during opening hours.