Returns Policy

Returning Damaged, Defective or Incorrect Goods purchased from Rosetti.co.uk 

For your protection, we recommend that you use a recorded-delivery service when returning goods to Rosetti Ltd, 4 Blackwell Drive, Springwood Industrial Estate, Braintree, Essex. CM7 2QJ.

Damaged Goods: If you have taken delivery of a package and it or the contents have been damaged in transit, you must notify us within 3 days of receipt and please return the item(s) to us within 7 days of receipt for exchange.

Faulty Goods: You have the right to return any faulty goods within 30 days. Please keep all the warranty information that accompanies your item as this may be needed.

Incorrect Goods: If you discover that we've sent you the incorrect goods, please contact us immediately and return the incorrect items. We will quickly replace them with the goods you ordered, subject to stock availability.

PLEASE NOTE: In the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 14 days of the delivery of the replacement. Provided you return the goods to us within 14 days, you will have nothing more to pay. However, if for any reason you do not return the original item to us by the end of the 14 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

If you have purchased any item from one of our dealers please contact the dealer you purchased the item from for information on their returns policy. Do not return the item directly back to us.

This returns policy does not affect your statutory rights. More information on our returns policy can be found in our Terms & Conditions. 

For more information please contact us on 01376 550033 or email orders@rosetti.co.uk.